Management Team

Terri Lazzari, Chief Executive Officer

Terri joined the team in 2019 and has a wide range of experience in both the commercial and charity sectors where she specialised in learning disabilities. Read more about Terri in our quick Q&A:

What is your background?

I started my career in the private sector, originally in hospitality before moving into childcare and care homes. I was based nationally and grew disillusioned both with the frequent travel and the focus on profit rather than quality of care. I wanted to do something more fulfilling and the opportunity came to join Treloar’s, in Alton, a school and college for severely disabled young people. Here I was introduced to Makaton, a language programme combining signs, symbols and speech used by people with learning disabilities, a charity which I later moved to and led as Acting CEO.

What appealed to you about Support Horizons?

I am passionate about inclusion for the disabled, so Support Horizons was a really good fit for me, as well as being local since I live in Sandhurst, I have never been so close to my office.

What do you like most about your role?

I love the fact that our Support Workers and clients call into the office on a regular basis which enables the office team to get to know them better. It has been really rewarding to see the feedback from the customer survey which shows what a difference our support makes to them, I am proud to be part of that.

What is your biggest challenge?

Recruitment remains our biggest challenge and I find it frustrating when we are unable to deliver all the support that our clients want. The situation is improving as we have recruited several excellent new staff in the last few weeks but we still have room for more.

What do you see as a solution to this problem?

I want to see more government support to attract young people to begin a career in the sector. Many of those we work with would like people of their own age and similar interests to support them. One customer said he wants more male support workers so he can talk about ‘men stuff like cars and bikes’. Over half our Support Workers have been with us for more than 5 years and many wish they had joined the sector earlier in their careers so we know that it can be a really rewarding career.

What is your strategy for the organisation?

I want to develop from a CQC rated Good to Outstanding and we have four main pillars to help is achieve this: quality, financial security, aspirational and professional. This will take determination and patience, so I won’t be retiring any time soon (not that I am even near retirement age).

What about you might surprise us?

Until recently I was a qualified scuba diver. I have dived all over the world and with many amazing creatures, including sharks, manta rays, seahorses and turtles. My qualification has now lapsed as I have not dived for over 3 years so I will have to retake it if I want to down to 30m again. I don’t mind the practical side but there is also a difficult written test and studying on holiday is not my idea of fun.

Keith Deane, Chairman

Keith is our current Chairman and was previously Chief Executive of Support Horizons from October 2015 to June 2019. Keith also runs a successful private practice as a psychotherapist having recently been a lecturer and supervisor of counsellors and a trustee and volunteer counsellor for a local mental health charity.

Originally trained as an engineer Keith brings considerable people management, business management and operational management experience to the board, with over 30 years’ experience, mainly in high-tech industries such as digital cinema and telecommunications.

Christian Markandu

Christian is a health and social care professional with a broad range of experience spanning 18 years. Christian started his career in health when he joined the West London Mental Health NHS Trust in 2000. A year later he became a Community Mental Health worker. He then left his frontline work when seconded to procurement and contract management for social care and in 2012 he became a Commissioner. Since 2016 Christian has focused his attention on learning disabilities as both Integrated Strategic Commissioner for Learning Disabilities and in 2018 as Head of Performance and Quality for a learning disability provider. In October 2019 Christian left this role is now working as an interim consultant supporting local authorities and CCGs.





Roumie Radountcheva



Roumie holds a master’s degree in Business Administration and brings to the organisation 30 years of experience within accounting and finance. Roumie currently works locally as Finance Director for a large American software company based in Maidenhead. In addition to her NED position at Support Horizons she is Treasurer at the charity Involve Community Services in Bracknell, where she lives.